A FRAMEWORK FOR MAXIMIZING PERSONNEL PERFORMANCE THROUGH INNOVATION IN WORK TRAINING

Why should I attend this program?

Why do employers and managers need to understand the differences between employees who belong to different levels and what are the vital issues that arise when an organization does not manage these differences properly?

Successful staff development and training in an organization is based on effective communication between managers, supervisors and employees. Employees and managers should “speak the same language” and “be on the same wavelength” in order to work together effectively to maximize job performance.

Every modern company that is in the phase of digital transformation needs to approach its staff carefully in order to properly manage their creative talent and offer them growth opportunities in order to maximize their work efficiency.

What Will I Learn:

1. You will develop a personalized strategy and action framework to enhance job performance through innovative uses of technology to train and further develop your staff.
2. You will learn innovative techniques such as micro-learning, social learning, playfulness and early training and how they can be applied to your company / organization.
   • Micro-learning in combination with timely training will help the staff of your company / Organization to access the information and educational material at any time through tutorials, videos, etc.
   • Through social learning you will be able to develop processes and strategies where senior employees can guide and advise new employees.
   • With the gamification technique you will be able to challenge / encourage the development and training of your staff through games.
3. You will develop relevant KPIs (Key Performance Indicators) which will be directly related to the needs and performance of your staff.
4. You will become familiar with technologies and tools such as TalentLMS, WebEx, ezTalks, ChoreWrs, LEGO Serious Play (LSP), and more.

Γιατί να Παρακολουθήσω αυτό το Πρόγραμμα

Το σεμινάριο ασχολείται με ένα ευρύ φάσμα κρίσιμων προκλήσεων που αντιμετωπίζουν οι εταιρείες παροχής υπηρεσιών λόγω των εξής παραγόντων: (i) υψηλή αλληλεπίδραση με τους πελάτες, (ii) υψηλή εξάρτηση από την πρωτοβουλία των εργαζομένων, και (iii) έκθεση σε διαταραχές από νέα επιχειρηματικά μοντέλα.

Για να αντιμετωπίσουν αυτές τις προκλήσεις οι διευθυντές θα πρέπει να προσπαθούν συνεχώς να ευθυγραμμίζουν τη επιχείρηση τους με την αγορά, αξιοποιώντας καινοτομίες στη τεχνολογία και στις διαδικασίες. Για να το επιτύχουν αυτό οι επιχειρήσεις θα πρέπει να εργαστούν σε τέσσερις πυλώνες:

• Δημιουργία ικανοτήτων αναπροσαρμογής του επιχειρησιακού μοντέλου ώστε να ανταποκρίνονται στις προσδοκίες των πελατών
• Χρήση καλών πρακτικών διοίκησης για τη δέσμευση των εργαζομένων
• Δημιουργία ικανότητας αναγνώρισης αναδυόμενων ευκαιριών και απειλών
• Δημιουργία ικανότητας ανταπόκρισης με αποτελεσματικές καινοτομίες

Γιατί να Παρακολουθήσω αυτό το Πρόγραμμα:

Το πρόγραμμα αυτό είναι 100% επιχορηγημένο από την ΑνΑΔ και περιλαμβάνει 14 ώρες εκπαίδευσης και 4 ώρες επίσκεψης του εκπαιδευτή σε ρόλο συμβούλου στην εταιρεία/Οργανισμό σας.

Στόχος της επίσκεψης είναι η εφαρμογή των όσων θα έχετε διδαχθεί, προσαρμοσμένη στα δεδομένα και τις ανάγκες της εταιρείας σας.

Επίσης, στη συνάντηση θα έχετε την ευκαιρία να αναλύσετε όλα τα θέματα που σας απασχολούν λεπτομερώς.

Το εν λόγω πρόγραμμα θα βοηθήσει τους συμμετέχοντες να διαχειρίζονται την εξυπηρέτηση πελατών με τον πιο παραγωγικό τρόπο ώστε να μειώνεται το λειτουργικό κόστος και να αυξάνονται οι ευκαιρίες ανάπτυξης. Επίσης μέσα από την κρίση του Covid-19, έχει διαφανεί ως ανάγκη όπως οι εταιρείες επαναξιολογήσουν την προσέγγιση προς τους πελάτες τους, δεδομένου ότι οι ανάγκες των πελατών έχουν επίσης διαφοροποιηθεί.

Μεταξύ άλλων θα καλυφθούν τα ακόλουθα θέματα:

1. Ποιος είναι ο πελάτης μου; (ανάλυση πελάτη-ιεράρχηση)
2. Τι βήματα κάνει ο πελάτης για να εξυπηρετηθεί και τι αναμένει από την εταιρεία;
3. Ποιές διαδικασίες ακολουθεί η εταιρεία και πώς είναι οργανωμένη για να εξυπηρετήσει τον πελάτη;
4. Εντοπισμός αδυναμιών-κενών προς βελτίωση, wow factors για να αυξήσουμε την εμπειρία του πελάτη και να τον ενθουσιάσουμε.
5. Πώς μπορεί η εταιρεία-οργανισμός να μαζεύει πληροφορίες για την εμπειρία του πελάτη ανά πάσα στιγμή σε πραγματικό χρόνο-Real Time Information με την βοήθεια της τεχνολογίας (πχ application)
6. Σχεδιασμός Operating Model με στόχο την σωστή εξυπηρέτηση του πελάτη για καλύτερη εμπειρία. Εδώ θα προσδιοριστούν στόχοι/standards για να μπορούμε να εγγυηθούμε ποιότητα.
7. Πώς η τεχνολογία και τα συστήματα (CRM) έρχονται να διασφαλίσουν ποιότητα και συνοχή
8. Πώς κάνω το προσωπικό της εταιρείας-οργανισμού να δίνει το 100% του εαυτού τους για full ποιοτική εξυπηρέτηση των πελατών αλλά και της παραγωγικότητας του.

Why should I attend this program?

Innovative BIM (Building Information Modelling) has restructured production in the construction industry. Depending on your design requirements and your specialty, you will learn the procedures for better building study and design. 

The Revit application allows you to design objects such as walls, doors, windows, building blocks, reinforcements, mechanical components and more.     

The design logic is built exclusively on the creation of a three-dimensional model offering specific advantages in the study of the building project. The purpose of the application is to allow you to finish building study and design faster but at the same time organize your data into a BIM working model. 

Why should i register for this course:

Money laundering has been a prevalent issue for at least the past decade.  As a result, professionals in both the private and public sectors are in a constant search of identifying and dealing with money launderers, as well as remaining compliant for the purpose of their regulatory bodies.

The purpose of this seminar is to ensure that all professionals who attend, will leave being equipped with a solid understanding of the AML legislation and directives and how to

1. apply these in spotting suspicious activities associated with money laundering,
2. setting up internal controls within their firms to detect money laundering, and
3. understanding the risk posed from activities of clients with whom their firms do business with,

thus reducing the overall risk and exposure of the Firm to AML related issues.

This program is specifically designed for Compliance officers, Lawyers, Accountants, Corporate Service Providers, Internal and external auditors and other professionals in related disciplines.

The following topics will be covered:

1. History and definitions of Money Laundering and Illegal activities
2. The 4th AML Directive
3. Board of Directors (BOD), Internal Auditors and the Compliance Officer responsibilities
4. Risk Assessment and the Risk Based Approach
5. Customer Due diligence procedures (CDD) and Know your Client procedures (KYC)
6. Cyprus regulators and their requirements
7. Upcoming Developments

Why should I attend this program?

AutoCAD is one of the software programmes that are in highest demand for two-dimensional, general design and is used to create line drawings, such as facades, sectional designs, bottom and top-blueprints.

This specific seminar will give you the knowledge needed to visualize your design ideas, as well as create views from every angle, whether inside or outside the building. At the end of the seminar participants will be able to design two-dimensional models, as well as improve them, using photorealistic tools and AutoCAD’s features. 

These seminars aim to ensure that all industry professionals who attend will enhance their knowledge by understanding all AML (Anti-Money Laundering) legislation and directives and how to apply them to identify suspicious activities related to money laundering.

Why should I attend this program?

Building a website is the primary and most important step in the presence of your company on the internet. Beyond aesthetics, which mainly concerns the first impression, the main challenge is to be functional and friendly not only to the user (user friendly) but also to search engines (SEO friendly). The aim is a dynamic presence on the Internet, serving as a natural extension of the physical store or even as exclusive online presence.

The goal of the SocialSpace Academy is to listen to your real needs in designing your own WordPress website development plan in a quick, money-smart and effective manner.

Why should I attend this program?

Project Management has become particularly important in every business because of the growing need to manage increasingly complex projects. The techniques and tools provided by the project management methodology have taken over all types of organisations and are well-integrated into their strategic plans. Executive managers have understood the specific management strategies and tools available as a dynamic growth medium in a constantly changing and competitive environment. The program fully prepares participants to attend at the examination for the internationally recognized certification of PMI . 

The seminar will develop a comprehensive project management methodology based on the PMI, with the techniques and tools needed to help those who carry out the project to manage it successfully.

* By the end of the seminar, participants will have all the information they need to prepare for the certification exams of the Project Management Institute – PMI ®, to obtain the PMP ® Certification (Certified Project Management Professional ). The PMI is one of the most widely recognised certification bodies in project management worldwide. 

Why should I attend this program?

Project Management has become particularly important in every business due to the growing need to manage projects of ever-increasing number and complexity. The techniques and tools provided by project management methodology have spread to all types of organisations and are integrated into their strategic plans. Executive managers have understood the specific management strategies and tools available as a dynamic growth medium in a constantly changing and competitive environment.

This seminar will provide advanced project management knowledge based on the standards of the Project Management Institute (PMI) of the USA.