Γιατί να Παρακολουθήσω αυτό το Πρόγραμμα:

Το πρόγραμμα αυτό είναι 100% επιχορηγημένο από την ΑνΑΔ και περιλαμβάνει 14 ώρες εκπαίδευσης και 4 ώρες επίσκεψης του εκπαιδευτή σε ρόλο συμβούλου στην εταιρεία/Οργανισμό σας.

Στόχος της επίσκεψης είναι η εφαρμογή των όσων θα έχετε διδαχθεί, προσαρμοσμένη στα δεδομένα και τις ανάγκες της εταιρείας σας.

Επίσης, στη συνάντηση θα έχετε την ευκαιρία να αναλύσετε όλα τα θέματα που σας απασχολούν λεπτομερώς.

Το εν λόγω πρόγραμμα θα βοηθήσει τους συμμετέχοντες να διαχειρίζονται την εξυπηρέτηση πελατών με τον πιο παραγωγικό τρόπο ώστε να μειώνεται το λειτουργικό κόστος και να αυξάνονται οι ευκαιρίες ανάπτυξης. Επίσης μέσα από την κρίση του Covid-19, έχει διαφανεί ως ανάγκη όπως οι εταιρείες επαναξιολογήσουν την προσέγγιση προς τους πελάτες τους, δεδομένου ότι οι ανάγκες των πελατών έχουν επίσης διαφοροποιηθεί.

Μεταξύ άλλων θα καλυφθούν τα ακόλουθα θέματα:

1. Ποιος είναι ο πελάτης μου; (ανάλυση πελάτη-ιεράρχηση)
2. Τι βήματα κάνει ο πελάτης για να εξυπηρετηθεί και τι αναμένει από την εταιρεία;
3. Ποιές διαδικασίες ακολουθεί η εταιρεία και πώς είναι οργανωμένη για να εξυπηρετήσει τον πελάτη;
4. Εντοπισμός αδυναμιών-κενών προς βελτίωση, wow factors για να αυξήσουμε την εμπειρία του πελάτη και να τον ενθουσιάσουμε.
5. Πώς μπορεί η εταιρεία-οργανισμός να μαζεύει πληροφορίες για την εμπειρία του πελάτη ανά πάσα στιγμή σε πραγματικό χρόνο-Real Time Information με την βοήθεια της τεχνολογίας (πχ application)
6. Σχεδιασμός Operating Model με στόχο την σωστή εξυπηρέτηση του πελάτη για καλύτερη εμπειρία. Εδώ θα προσδιοριστούν στόχοι/standards για να μπορούμε να εγγυηθούμε ποιότητα.
7. Πώς η τεχνολογία και τα συστήματα (CRM) έρχονται να διασφαλίσουν ποιότητα και συνοχή
8. Πώς κάνω το προσωπικό της εταιρείας-οργανισμού να δίνει το 100% του εαυτού τους για full ποιοτική εξυπηρέτηση των πελατών αλλά και της παραγωγικότητας του.

Why should I attend this program?

Innovative BIM (Building Information Modelling) has restructured production in the construction industry. Depending on your design requirements and your specialty, you will learn the procedures for better building study and design. 

The Revit application allows you to design objects such as walls, doors, windows, building blocks, reinforcements, mechanical components and more.     

The design logic is built exclusively on the creation of a three-dimensional model offering specific advantages in the study of the building project. The purpose of the application is to allow you to finish building study and design faster but at the same time organize your data into a BIM working model. 

Why should i register for this course:

Money laundering has been a prevalent issue for at least the past decade.  As a result, professionals in both the private and public sectors are in a constant search of identifying and dealing with money launderers, as well as remaining compliant for the purpose of their regulatory bodies.

The purpose of this seminar is to ensure that all professionals who attend, will leave being equipped with a solid understanding of the AML legislation and directives and how to

1. apply these in spotting suspicious activities associated with money laundering,
2. setting up internal controls within their firms to detect money laundering, and
3. understanding the risk posed from activities of clients with whom their firms do business with,

thus reducing the overall risk and exposure of the Firm to AML related issues.

This program is specifically designed for Compliance officers, Lawyers, Accountants, Corporate Service Providers, Internal and external auditors and other professionals in related disciplines.

The following topics will be covered:

1. History and definitions of Money Laundering and Illegal activities
2. The 4th AML Directive
3. Board of Directors (BOD), Internal Auditors and the Compliance Officer responsibilities
4. Risk Assessment and the Risk Based Approach
5. Customer Due diligence procedures (CDD) and Know your Client procedures (KYC)
6. Cyprus regulators and their requirements
7. Upcoming Developments

Why should I attend this program?

AutoCAD is one of the software programmes that are in highest demand for two-dimensional, general design and is used to create line drawings, such as facades, sectional designs, bottom and top-blueprints.

This specific seminar will give you the knowledge needed to visualize your design ideas, as well as create views from every angle, whether inside or outside the building. At the end of the seminar participants will be able to design two-dimensional models, as well as improve them, using photorealistic tools and AutoCAD’s features. 

These seminars aim to ensure that all industry professionals who attend will enhance their knowledge by understanding all AML (Anti-Money Laundering) legislation and directives and how to apply them to identify suspicious activities related to money laundering.

Why should I attend this program?

Project Management has become particularly important in every business because of the growing need to manage increasingly complex projects. The techniques and tools provided by the project management methodology have taken over all types of organisations and are well-integrated into their strategic plans. Executive managers have understood the specific management strategies and tools available as a dynamic growth medium in a constantly changing and competitive environment. The program fully prepares participants to attend at the examination for the internationally recognized certification of PMI . 

The seminar will develop a comprehensive project management methodology based on the PMI, with the techniques and tools needed to help those who carry out the project to manage it successfully.

* By the end of the seminar, participants will have all the information they need to prepare for the certification exams of the Project Management Institute – PMI ®, to obtain the PMP ® Certification (Certified Project Management Professional ). The PMI is one of the most widely recognised certification bodies in project management worldwide. 

Why should I attend this program?

Project Management has become particularly important in every business due to the growing need to manage projects of ever-increasing number and complexity. The techniques and tools provided by project management methodology have spread to all types of organisations and are integrated into their strategic plans. Executive managers have understood the specific management strategies and tools available as a dynamic growth medium in a constantly changing and competitive environment.

This seminar will provide advanced project management knowledge based on the standards of the Project Management Institute (PMI) of the USA.   

Why should I attend this program?

In the modern marketplace, more and more organisations are systematically carrying out project small and large. In addition to their usual day-to-day tasks, employees are also required to undertake projects for their organisation: launching a new product, implementing a new information system, an advertising campaign, a corporate event, preparing and submitting a business offer, creating a business plan for the client etc. All these undertakings share a common characteristic: they have a definite beginning and therefore should be treated as projects.

Participants will, among other things, acquire the knowledge and tools carry out their skills more correctly and above all most effectively, saving time and money for themselves and their organisations.

Why should I attend this program?

This new, specialised, hands-on training program aims to provide solutions to businesses’ need for flexible, effective and meaningful training and information for their executives. Participants will, among other things, acquire new skills for educating and training their staff, through the creation of appropriate training materials and the use of new technologies, thus assisting their Organisations in the creation and management of Corporate Knowledge.

The eLearning program can directly aid the modern corporate trainer in acquiring the specialised knowledge and skills needed to handle non-simultaneous, contemporary and social learning and the new Blended Learning education trends.

Why should I attend this program?

Providing a high level of customer service through demonstrating the right professional behaviour and developing customer relationships is crucial for the growth and success of organisations in today’s competitive marketplace. In addition, the development of a customer- centric culture within the Organisation contributes substantially to the strengthening and nurturing of the service philosophy of staff at all levels.

The ultimate goal of the program is to provide participants with the knowledge, skills and abilities that will help them improve their level of customer service and develop the right relationships, thereby contributing to the achievement of their company/ organisation goals.